Privacy Policy
This policy explains how Regent Power Flush London collects, uses and protects your personal information when you contact us or use this website. Our website terms of use are set out at the end of this page.
Last updated: June 2026
Who we are
Regent Power Flush London (“we”, “us”, “our”) provides power flushing services to homes and managed properties in London. In this policy we are the controller responsible for your personal data.
You can contact us by phone on 020 8064 2001 or by email at hello@regentpowerflushlondon.co.uk. [Registered business name and trading status, registered address and, if applicable, company number and ICO registration number to be inserted here.]
The information we collect
We only collect the information we need to respond to your enquiry and carry out work you ask us to do. This usually includes:
- Contact detailsYour name, telephone number and email address.
- Property detailsYour address or area and details about your heating system and the issue you are experiencing.
- Enquiry contentAnything you choose to tell us in the form, by email, by phone or on WhatsApp.
- Website dataBasic technical information your browser sends, such as your approximate location and pages visited, where any analytics or server logs are in use.
How we use your information
We use your information to:
- Respond to enquiriesTo reply to you, answer questions and provide a quote.
- Provide our serviceTo arrange, carry out and follow up on work you ask us to do.
- Keep recordsTo maintain records of the work carried out and our dealings with you.
- Meet our obligationsTo comply with legal, accounting and regulatory requirements.
Our lawful basis
Depending on the situation, we rely on one or more of the following lawful bases under UK data protection law: taking steps at your request before entering into a contract and performing that contract; our legitimate interests in responding to enquiries and running our business; and compliance with our legal obligations. Where we rely on consent, you can withdraw it at any time.
The enquiry form
Our online enquiry form is processed using a third party form service (Web3Forms), which forwards your message to us by email. Email is delivered and stored through our email provider. These providers process your information on our behalf so that we can receive and reply to your enquiry. Their handling of data is also subject to their own privacy terms.
WhatsApp and messages
If you contact us by WhatsApp, your message, phone number and any information you send will be processed by WhatsApp as well as by us. Please do not send sensitive information unless it is needed for your enquiry.
Photos and job records
Where you ask us to take or provide photo evidence, those images may form part of the job record. We use them to explain the work, keep a record of the job and provide evidence where appropriate. We do not publish customer photos without permission.
Sharing your information
We do not sell your personal information. We only share it with service providers who help us operate, such as our form and email providers, and with others where we are required to do so by law. Any providers we use are expected to keep your information secure and to use it only for the purposes we set.
How long we keep it
We keep enquiry and job records for as long as we need them for the work and for a reasonable period afterwards to meet legal, tax and accounting obligations and to deal with any questions or disputes. When we no longer need your information, we delete or anonymise it.
Your rights
Under UK data protection law you have rights over your personal data, including:
- AccessTo ask for a copy of the personal data we hold about you.
- CorrectionTo ask us to correct information that is inaccurate or incomplete.
- ErasureTo ask us to delete your data in certain circumstances.
- Restriction and objectionTo ask us to restrict, or to object to, how we use your data in certain circumstances.
- PortabilityTo ask for your data in a portable format where this applies.
To exercise any of these rights, please contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we have handled your information.
Cookies and analytics
This website may use cookies or similar technologies to help the site work and to understand how it is used. [Confirm whether cookies or analytics such as Google Analytics are in use, and add or link a cookie notice if so.]
Security
We take reasonable steps to keep your information secure and to limit access to those who need it. No method of transmission or storage is completely secure, but we work to protect your information appropriately.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.
Contact
If you have any questions about this policy or your information, please contact us by email at hello@regentpowerflushlondon.co.uk or by phone on 020 8064 2001.
Website Terms of Use
By using this website you agree to the following terms.
Using this site
This website is provided for general information about our services. You agree to use it lawfully and not to misuse it or attempt to interfere with its operation.
Information and guidance
The guidance on this site, including articles about power flushing and heating issues, is general information only. It is not a substitute for an on-site inspection or professional advice about your specific system. You should not rely on it as the sole basis for any decision.
No guarantee of outcomes
We describe what a power flush can and cannot do as fairly as we can. We do not promise specific savings, performance or results, as outcomes depend on the condition of your system and factors outside our control.
Intellectual property
The content of this website, including text, images and design, belongs to us or our licensors and may not be copied or reused without permission.
External links
Where we link to other websites, we are not responsible for their content or their handling of your information.
Liability
To the extent permitted by law, we are not liable for any loss arising from use of this website or reliance on its general information. Nothing in these terms limits any liability that cannot be limited by law.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.
Questions about your information or our service?